F.A.Q.  

ORDERING / PAYMENT

How do I place an order on Skatestore?
Once you found an item you'd like to order you can place it in your shoppingcart by clicking the 'order' button. If multiple sizes are available, don't forget to pick your size! Once you've placed the product(s) you'd like to order in your cart you can click on the cart to start the checkout process. Supply your name, address and other info and we'll ship your order out as soon as we receive your payment.
Order Nike SB (outside of Europe)
Note! Unfortunately, it is not possible to order Nike SB products from us if you live outside of Europe. We do do not make exceptions, and we cancel your order immediately.
What forms of payment do you accept?
On Skatestore we accept the following forms of payment:

  • iDEAL iDeal


  • Bancontact / Belfius / ING Homepay / KBC/CBC Bancontact Belfius KBC/CBC


  • Creditcard: VISA and Mastercard Visa / Mastercard


  • Paypal PayPal


  • AfterPay Afterpay
  • At the moment only available in The Netherlands. A few working days after delivery of the order you will receive a payment overview from AfterPay. With the AfterPay App you can view and pay for this payment overview, securely and easily from your smartphone. In the online environment My AfterPay you can manage your payment overviews from your computer or tablet. AfterPay keeps you informed via push notifications & e-mail when a payment overview is ready for you. To approve your request for payment afterwards, AfterPay performs a data check. AfterPay has a strict privacy policy as described in its privacy statement. In the unlikely event that your request for payment with AfterPay is not authorized, you can of course pay for your order with a different payment method. AfterPay carries out the full payment process for Skatestore. For questions about payment, we refer you to AfterPay customer service.

DELIVERY / PICK-UP

What are the shipping rates?
 
Europe
Netherlands
€ 4,95
free from € 20
Belgium
€ 4,95
free from € 20
Germany
€ 4,95
free from € 50
Luxembourg
€ 9,95
Austria
Denmark
France
Italy
€ 14,95
Northern-Ireland
United-Kingdom
Poland
Sweden
Czech Republic
Slovakia
€ 19,95
Spain
Finland
Greece
Hungary
€ 24,95
Norway
Slovenia
Bulgaria
Estonia
Ireland
Latvia
€ 29,95
Lithuania
Portugal
Romania
Rest of Europe (non EU)
€ 24,95
World (non Europe)
Australia
Canada
China
Hongkong
Japan
€ 29,95
New-Zealand
South America
United States
Rest of the World
When can I expect my order?
Delivery times differ between countries. Orders within Europe will usually arrive between 2 and 5 days. If your order did not arrive after 7 work days, please contact us at info@skatestore.com.
Which carrier will deliver my package?
We cooperate with several carriers. If you order has a destination outside of The Netherlands the delivery will be completed by a local carrier. In general, this is your national carrier.
Can I track my order?
As soon as your order is dispatched, you will receive an email from the processing carrier with your tracking number. If you did not receive the email, please check your spam folder before contacting us.

RETURNS

Are products covered by a warranty?
All of our items are under the manufacturer's warranty against manufacturing defects. If a product you ordered has a manufacturing defect, please contact us at info@skatestore.com
I would like to return a product.
No problem. You can return the product for another item from our store within 7 days after receiving the product. The product has to be unused and returned in its original packaging, including hangtags. Always contact us before returning a product! You are responsible for the costs of shipping the product back to us. The full order amount will be reimbursed (cost of product + original shipping) within 30 days. ATTENTION: If you had us grip a deck or assemble a complete skateboard the product is considered a custom product and can not be returned.

In case of a return, feel free to choose a carrier of your preference. Register your parcel at the carrier and they will provide you with a return label.

ATTENTION:
  • If you had us grip a deck or assemble a complete skateboard, the product is considered a custom product and can not be returned.
  • Underwear and face masks can not be returned in regards to hygiene.
  • Never send the returned shoes in a taped up original shoebox. Use the packaging in which they were packed or wrap them in your own packaging.


Return-address:
Skatestore
Edelgasstraat 169
2718 TG Zoetermeer
The Netherlands
I have placed an order but I would like to change or cancel it.
It is possible to change or cancel an order, but this requires swift action. Almost all of our orders are shipped on the very same day as they are placed, so contact us as soon as possible if you would like to change something about your order. We advise you to call us at +31 (0)70 206 06 60.
Where can I address a complaint about the service or a product?
We try our uttermost to provide the best service to our customers. In case you happen to have a complaint about our service or products, please contact us. You can reach us by phone at +31 (0)70 206 06 60 or per e-mail at info@skatestore.nl or reply to the original order confirmation. We try our best to get back to you within three days and offer a suitable solution.
In case we cannot find common ground, you can submit a complaint to the Online Dispute Resolution platform (ODR-platform).(ec.europa.eu/consumers/odr)

SERVICE / CONTACT

How can I reach Skatestore?
You can email us at info@skatestore.com or call us at +31-70-206 06 60. You can also visit our retail stores in Amsterdam, Rotterdam, The Hague, Groningen and Utrecht.
I have entered a wrong address when I placed my order.
If you made an error in the address you provided with your order please, contact us as soon as possible by phone at +31-70-206 06 60.
My order did not arrive.
Our orders are shipped through our partner carriers. You will receive a tracking number from them as soon as your order has been shipped. Use this number to track the location of your package. If any trouble occurs, please contact the processing carrier or your local carrier and provide them with the tracking number.
A different product has been delivered.
Our apologies. You can return the product to us and we will send you the right product. The costs will be absorbed by us. Please contact us before you return the product (info@skatestore.com or +31-70-206 06 60)
The received product is damaged.
We try our best to package the products in such a way that they will not get damaged during transport. However, in case damage does occur, you can return the product for a new one. The costs will be absorbed by us. Please contact us before you return the product (info@skatestore.com or +31-70-206 06 60) If the product is no longer in stock or on backorder we will work with you to find a suitable solution.